Importance-Performance Analysis (IPA) of Bus Services in Kota Kinabalu
Article Sidebar
Main Article Content
Abstract
This study applies Importance-Performance Analysis (IPA) to assess user satisfaction with bus services in Kota Kinabalu, Sabah, Malaysia. Key dimensions analyzed include bus facilities, accessibility, safety, and fare, crucial in evaluating public transportation efficiency. 450 questionnaires were distributed using a quantitative approach and descriptive design. The findings indicate that while certain aspects meet user expectations, improvements are needed in bus accessibility and public transport facilities to enhance overall service quality. This study provides valuable insights for transportation authorities to prioritize service improvements, ultimately promoting increased public transport usage.
Article Details
License
Copyright (c) 2025 Rima Abdul Rahman, Harifah Mohd Noor, Ubong Imang, Mario Tartaglia
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
August, D. (2023, December 20). Only 20pc rely on Kota Kinabalu bus transport: Study. Daily Express. Retrieved from https://www.dailyexpress.com.my/news/225656/study-only-20pc-rely-on-kota-kinabalu-bus-transport/
Eboli, L., & Mazzulla, G. (2011). A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view. Transport Policy, 18(1), 172-181.
Gálvez-Arango, E. (2025). Access to public transportation at the regional scale: An analysis of bus services in Minas Gerais State, Brazil. Case Studies on Transport Policy, 19, 101348.
Geurs, K. T., & Van Wee, B. (2014). Accessibility evaluation of land-use and transport strategies: Review and research directions. Journal of Transport Geography, 12(2), 127-140.
Gutiérrez-Rodríguez, R., Rojí, E., & Cuadrado, J. (2025). Identifying relevant patterns between injury crashes and road safety inspection deficiencies. Journal of Safety Research, 93, 99-134.
Kang, C. D. (2025). Effects of Access Time via Travel Modes to Urban Service Facilities on Housing Prices: Evidence from Seoul. Journal of Urban Planning and Development, 151(2), 05025004.
Jabatan Perangkaan Malaysia. 2020. Kesejahteraan rakyat. Diakses dari https://open.dosm.gov.my/ms-MY/dashboard/wellbeing pada 28 Mac 2024.
La Moncloa. (2024, September 12). Transport launches a campaign to promote the use of public transport as the backbone of daily mobility. https://www.lamoncloa.gob.es/lang/en/gobierno/news/Paginas/2024/20240912-public-transport-campaign.aspx
Lin, D., & Cui, J. (2021). Transport and mobility needs for an ageing society from a policy perspective: Review and implications. International Journal of Environmental Research and Public Health, 18(22), 11802.
Lopatynskyi, Y., Yekimov, S., Nianko, V., Pistunov, I., & Shevchenko, V. (2022). Improving the Quality of Transport Services of Urban Public Transport.
Noor, H. M., Marzuki, M., Mapjabil, J., & Eboy, O. V. (2016). Keberkesanan perkhidmatan bas mini di Kota Kinabalu Sabah.
Stjernborg, V. (2024). Triggers for feelings of insecurity and perceptions of safety in relation to public transport: The experiences of young and active travellers. Applied Mobilities, 1-21.
Tiznado-Aitken, I., Lucas, K., Muñoz, J. C., & Hurtubia, R. (2020). Understanding accessibility through public transport users' experiences: A mixed methods approach. Journal of Transport Geography, 88, 102857.
Twardzik, E., Schrack, J. A., Porter, K. M. P., Coleman, T., Washington, K., & Swenor, B. K. (2024). TRansit ACessibility Tool (TRACT): Developing a novel scoring system for public transportation system accessibility. Journal of Transport & Health, 34, 101742.
Wang, L., Chen, X., Ma, Z., Zhang, P., Mo, B., & Duan, P. (2025). Data-driven analysis and modeling of individual longitudinal behavior response to fare incentives in public transport. Transportation, 52(1), 263-286.
Zakaria, A. M., Kamaluddin, N. A., Hashim, W., & D’Agostino, C. (2024). Age-inclusive transit environments: An exploration of public transportation systems for the elderly. Environment-Behaviour Proceedings Journal, 9(28), 149-158.
Zuo, Y., Liu, Z., & Fu, X. (2020). Measuring accessibility of bus systems based on multi-source traffic data. Geo-spatial Information Science, 23(3), 248-257