Legislative Enforcement of Contractual Fairness in Malaysian Consumer Contracts

  • Farhah Abdullah Faculty of Law, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia
  • Ong Tze Chin Faculty of Business, Communications, Accountancy and Law, INTI International University Nilai, Malaysia
  • Mohd Safri Mohammed Na’aim Faculty of Law, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia
  • Nor Honey Dayatie Faculty of Islamic Studies, University Kebangsaan Malaysia, Malaysia


Consumers faced with contract do not know what 'small print' contains or understand its effect. Exclusion clauses may deprive a consumer of specific rights in which he deserves protection. The Consumer Protection Act 1999 in Malaysia, allows the consumers to identify between procedural unfairness and substantive unfairness. However, the Consumer Protection Act 1999 does not adequately protect the consumer. By applying the content analysis research method, this paper reviews the legislative and judicial intervention on unfair terms in consumer contracts. This article advocates that Malaysia should establish a specific framework on consumer law protection against unfair terms in consumer contracts.

Keywords: Exclusion clauses; unfair terms; consumer contracts; judicial-legislative intervention

eISSN 2514-7528 © 2019. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.
DOI: https://doi.org/10.21834/jabs.v4i13.334

How to Cite
ABDULLAH, Farhah et al. Legislative Enforcement of Contractual Fairness in Malaysian Consumer Contracts. Journal of ASIAN Behavioural Studies, [S.l.], v. 4, n. 13, p. 51-61, apr. 2019. ISSN 2514-7528. Available at: <https://jabs.e-iph.co.uk/index.php/jABs/article/view/334>. Date accessed: 26 jan. 2020. doi: https://doi.org/10.21834/jabs.v4i13.334.

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