Accreditation of SME Healthcare: Operators’ Readiness

  • Nuraisyah Chua Abdullah Faculty of Law, Universiti Teknologi MARA, Malaysia
  • Herwina Rosnan Arshad Ayub Graduate Business School, Universiti Teknologi MARA, Malaysia
  • Norzayana Yusof Faculty of Business and Management, Universiti Teknologi MARA, Malaysia


SME healthcare includes the number of beds and other healthcare facilities that are not inpatient-based. While there are over 70 Malaysian healthcare centres that attract foreign patients, only thirteen are internationally accredited. Analysis from literature found that Malaysian SME healthcare providers are not ready for accreditation which partially due to financial and human resource constraints. Future research is called to gain empirical data on understanding the readiness, challenges and strategies to be implemented. The article is prominent in assisting the SME healthcare providers’ behavioural change on the way towards accreditation for the growth of the medical tourism industry in Malaysia.

Keywords: Medical Tourism; SME Healthcare; Accreditation; Readiness

eISSN 2514-7528 © 2019. The Authors. Published for AMER ABRAcE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license ( Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) andcE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.


How to Cite
ABDULLAH, Nuraisyah Chua; ROSNAN, Herwina; YUSOF, Norzayana. Accreditation of SME Healthcare: Operators’ Readiness. Journal of ASIAN Behavioural Studies, [S.l.], v. 4, n. 12, p. 12-24, dec. 2018. ISSN 2514-7528. Available at: <>. Date accessed: 15 sep. 2019. doi:

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