Occupational Stress and Behavioural Studies of Facilities Management Employees in Commercial Complex
DOI:
https://doi.org/10.21834/jabs.v2i5.219Keywords:
Commercial Complexes, Customers' Satisfaction, Human Behaviour, Occupational StressAbstract
Stress is inevitable in any types of occupation and career. It is recognised as major managerial and economic issues which contribute to employee turnover and poor performance. There is a need to understand how to reduce the effects to employees. This study aims to determine the stress relationship between employees in commercial complex facilities management organisations. Data collection is through questionnaire surveys to employees and semi-structured interviews to selected facilities managers for commercial complexes in Klang Valley, Malaysia. 7he findings indicated existence of stress that affected the occupational and behavioural performances of employees.
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Copyright (c) 2017 Ahmad Ezanee Hashim, Zarina Isnin, Faridah Ismail, Nurul Ashikin Norrihan, Rashadah Razali
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
