Repeat Consumption Behaviour in Traditional Markets: Bandung and Surrounding Regions

Authors

  • R. Aswin Rahadi School of Business Management Bandung Institute of Technology, Indonesia

DOI:

https://doi.org/10.21834/jabs.v2i4.209

Keywords:

Repeat Consumption, Traditional Marketplace, Consumer Behaviour, Customer Loyalty

Abstract

This study will explore several issues that might affect consumer decision to become a repeat consumer in traditional marketplaces in Indonesia. This study is conducted via structured self-administrated closed-ended questionnaires. The research subjects are people who know and are familiar with traditional marketplaces and stores. Most of them have preference to shop at a certain marketplace and are familiar with the stores there. The study showed that the quality of service and consumer identification play a significant part in consumer repurchase behaviour in the traditional marketplace in Bandung and its surrounding area.

References

Doherty, S., & Nelson, R. (2008). Customer loyalty to food retailers in Northern Ireland: ‘devoted loyals’ or ‘promiscuous switchers’? International Journal of Consumer Studies , 349-355.

Garson, G. D. (2010, 11 02). Factor Analysis. Retrieved 12 15, 2010, from Syllabus for PA 765 - 766: Quantitative Research in Public Administration: http://faculty.chass.ncsu.edu/garson/PA765/factor.htm.

Griffin, J. (2003, 10 21). Customer Loyalty. Retrieved 12 15, 2010, from Altfed Inc.: www.altfeldinc.com/pdfs/Customer%20Loyalty.pdf

Hyun Choi, D., Min Kim, C., Kim, S.-I., & Hie Kim, S. (2006). Customer Loyalty and Disloyalty in Internet Retail Stores: Its. Antecedents and its Effect on Customer Price Sensitivity. International Journal of Management , 925-941.

Kuusik, A. (2007). Affecting customer loyalty: do different factors have various influences in different loyalty levels?

Mullins, W. J., Walker Jr., C. O., & Boyd Jr., W. H. (2008). Marketing Management: A Strategic Decision-Making Approach. Singapore: McGraw Hill.

Neuman, W. L. (2006). Social Research Methods: Qualitative and Quantitative Approaches.

Ray, I., & Chiagouris, L. (2008). Customer retention: examining the roles of store affect and store loyalty as mediators in the management of retail strategies. Journal of Strategic Marketing, 1-20.

Reinartz, W., & Kumar, V. (2002). The Mismanagement of Customer Loyalty. Harvard Business Review, 1-12.

Santoso, S. (2009). Panduan Lengkap Menguasai Statistik dengan SPSS 17. Jakarta: PT Elex Media Komputindo.

Singh, J., Ehrenberg, A., & Goodhardt, G. (2008). Measuring customer loyalty to product variants. International Journal of Market Research, 513-532.

Wijaya, T. (2009). Analisis Structural Equation Modeling menggunakan AMOS. Yogyakarta: Penerbit Universitas Atma Jaya Yogyakarta.

Yim, C. K., Tse, K. D., & Wa Chan, K. (2008). Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services. Journal of Marketing Research , 741-756.

Downloads

Published

2017-07-01

How to Cite

Rahadi, R. A. (2017). Repeat Consumption Behaviour in Traditional Markets: Bandung and Surrounding Regions. Journal of ASIAN Behavioural Studies, 2(4), 81–90. https://doi.org/10.21834/jabs.v2i4.209

Issue

Section

Articles